Job Description

Salon Guest Service Representative

We are seeking a friendly and organized Salon Guest Service Representative to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service and ensuring a smooth salon experience. The Guest Service Representative will handle appointments, inquiries, and payments, creating a positive and welcoming atmosphere for our guests. Pay rate: $19.00 per hour. This position is considered entry level.

Schedule:

1. Monday: 7:45am-3:00pm
2. Tuesday: 8:45am-4:00pm
3. Wednesday: off
4. Thursday: off
5. Friday: 7:45am-4:00pm
6. Saturday: 8:45am-5:00pm
7. Sunday: 8:45am-4:00pm

Additional flexibility required

Key Responsibilities:

• Greet clients warmly and assist them with scheduling appointments, inquiries, and salon services.
• Manage phone calls, emails, and walk-ins, providing accurate information about salon services, pricing, and availability.
• Coordinate and confirm appointments, ensuring the salon schedule is optimized for efficiency.
• Process payments and maintain accurate records of sales and transactions.
• Maintain cleanliness and organization at the reception area, retail display, promotional materials, and refreshments.
• Handle customer feedback and complaints professionally, seeking timely resolution and customer satisfaction.
• Collaborate with salon staff to ensure a seamless and delightful customer experience.
• Upsell salon products and services to clients based on their needs and preferences.

Physical Requirements:

• Standing, sitting, smiling and communicating for sustained periods of time.
• Frequent lifting up to 25 pounds.
• Movement with fingers, hands, wrists and arms.
• Ability to grasp and reach, sometimes above shoulder level.
• Ability to stoop, kneel and crouch.

Qualifications:

• Experience with working in a luxury, upscale environment with strong hospitality focus preferred.
• Ability to multitask, works well under pressure, and able to work in a fast paced environment.
• Ability to work weekend day and be evening shift.
• Exceptional organizational, written and oral communication skills.
• Ability to problem-solve on the spot.

Benefits:

Time Off & Retirement:

• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Paid Parental Leave

Health & Wellness:

• Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- & Long-Term Disability options
• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
• Long-Term Care options: Coverage up to 50% of annual income
• Accident and Critical Illness Insurance
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife

Employee Perks:

• Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts
• Tuition reimbursement

Diversity, Inclusion, and Belonging Matters:

East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds. East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.

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