Order Management Specialist Job at Phenom People, Acton, MA

WXE0cVE5VUNZQ1NnR3FydzFpMWNlRmZZT0E9PQ==
  • Phenom People
  • Acton, MA

Job Description

Order Management Specialist

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission.

Your role at Baxter

The Order Management Specialist is responsible for supporting and enhancing the customer experience by entering orders in a timely and quality way, providing the necessary follow up when applicable, answering incoming customer calls regarding order status. The work environment is a changing environment, where a need to adapt to change easily, show flexibility, prioritization, organization, and time management skills are a pre-requisite.

Your team

Reporting to the Manager for Order Management Global Surgical Solutions (GSS), you will work in a team of 11 people in a call center work environment. The role will be based in Acton, MA but some remote work is available. Normal hours of business are Monday to Friday 8am to 5pm Eastern Time. You may be required to be flexible around these hours, as the business serves markets in various time zones.

What you'll be doing

  1. Process Orders received via email with accuracy to minimize error
  2. Processes Request for Material Authorization Returns, or Repairs and accurately launch ETQ our complaint handling system to ensure that all complaints are captured properly.
  3. Support the Allen Medical Systems, Baxter, and Trumpf business for the areas and/or customers that they support
  4. Manage the international distributor relationships in all support aspects being the main point of contact for all matters apart from establishing pricing or sales quotas
  5. Provide customers with Open Order Reports upon request
  6. Some understanding of the culture and government requirements needed to do business in the regions they support
  7. Proficient knowledge of commonly used concepts, practices and procedures that are common to a customer centric organization
  8. Has some experience working with international shipping documents (which includes payment terms and Incoterms)
  9. Ability to work with cross functional teams

What you'll bring

  • Associate degree from a two-year college or technical school or equivalent work experience
  • 5+ years of previous customer service experience
  • Excellent verbal and written communication skills
  • Proficient knowledge of order management ERP's (enterprise planning systems)
  • Strong organizational skills and attention to detail
  • Customer Service Mentality
  • Ability to work in a fast-paced environment
  • Attention to detail
  • Proficient in Microsoft Excel, Word, Outlook, and Teams
  • Experience in an ERP System, SAP experience a plus

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $36,000 to $90,000. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

Phenom People

Job Tags

Work experience placement, Remote work, Worldwide, Monday to Friday, Flexible hours,

Similar Jobs

North Carolina Staffing

Warehouse Janitorial Cleaner Job at North Carolina Staffing

 ...Qualifications: Must be 18 years of age or older No experience required and on the job training provided No high school diploma, GED or college degree required Preferred Qualifications: ~ Customer service experience ~1 year of similar work... 

Minnesota Department of Health

Laboratory Scientist 2 Job at Minnesota Department of Health

 ...Two (2) years of laboratory experience in an analytical or research setting. Experience operating and/or maintaining laboratory...  ...vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care,... 

Gilchrist Metal Fabricating Co Inc

Cnc Machinist Job at Gilchrist Metal Fabricating Co Inc

CNC Machinist Join our team at Gilchrist Metal Fabricating Co Inc in Hudson, NH as a CNC Machinist. We are a leading provider of metal fabrication services, specializing in welding, machining, and assembly for various industries. If you are looking for a dynamic work environment... 

Andy Frain Services

Licensed Security Supervisor Job at Andy Frain Services

Andy Frain Services, a leader in specialized security solutions, is currently seeking a dedicated Licensed Security Supervisor to join our dynamic team. This role is crucial for maintaining the safety and security of our clients within the aviation and events sectors.... 

Oklahoma Staffing

Security Officer Job at Oklahoma Staffing

 ...engages with a smile. Determines and meets needs. Seeks positive experience and outcomes. Completes all training and development...  ...departmental and organizational protocols. Maintains confidentiality, security, and integrity of data and information. Maintain knowledge of...