Description & Requirements
Maximus is looking for customer service representatives in and around the Jacksonville, FL area. The role - provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). May support multiple Federal government agencies on critical programs.
Must reside within a 75 radius of the Jacksonville, FL area. This position is fully remote; however, you must be able to go onsite to pick up equipment at the Maximus Jacksonville, FL location.
This position will require a favorable Federal suitability clearance post-hire as mandated by the client.
Position is contingent upon contract award
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Experience in a call center environment highly preferred
- Must Be a US Citizen
- This position requires all work to be performed within the Continental US. Must currently live in and have permanent residence within the Continental US.
- Must be able to successfully obtain a favorable Federal suitability clearance post-hire as mandated by the client.
- Must be able to pick up equipment at the Maximus Jacksonville, FL Location.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com .
Minimum Salary
$16.00
Maximum Salary
$16.00
...Summary The Employee Occupational Health Registered Nurse supports worker-centered occupational safety and health procedures while also promoting worker health, monitoring, and tracking the health status and well-being of employees, and assessing workplace safety...
...Set up and maintain master data records in SAP and other enterprise systems, including but not limited to:Sales team hierarchies. Customer hierarchies. Product categorization. Inventory control settings. Food safety inspections. Quality inspections. Coordinator, Data,...
...The Global Food Industry Senior Manager, Product Management at Regal Rexnord, will be responsible for driving organic growth through the successful alignment and positioning of Regal Rexnord products within the Food Industry, with specific emphasis on the Conveyance Division...
...Job Description Job Description RESTAURANT MANAGER - FULL TIME - ONSITE $78,000K - $86,000K per year, based on experience Were not just selling sandwiches and salads. Were selling Happy! Mendocino Farms is looking for talented RESTAURANT MANAGERS who can...
...LanceSoft is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Kingwood, West Virginia. Job Description... ...staffing firms in the U.S. Our mission is simple: to empower healthcare professionals like you with opportunities that support both...