Job Description

Company Story:

Home Genius Exteriors has experienced rapid growth, expanding from $3M to $200M in just five years. We are a dynamic company aiming to be nationwide by 2030, and we are looking for passionate and driven individuals to join our team and grow with us.

Our mission is to provide "A Different Experience" to both our customers and our employees. Our energetic culture mixed with a heavy dose of training and development makes for a cool, fun environment that encourages personal growth. HGE isn't just a home remodeling company - we're creating tomorrow's business leaders.

We are looking for positive & charismatic individuals that are ready to work hard and start to build their career. If you're the right person, we're the right company. Let's meet up and see if there's some chemistry here!

Role Description

This is a full-time on-site role for a Call Center Manager located in the Washington DC-Baltimore Area. The Call Center Manager will be responsible for overseeing customer satisfaction, managing the contact center operations, utilizing analytical skills for performance improvements, leading and developing the team, and maintaining effective communication strategies.

Qualifications

Lead Generation call center experience required
3+ years of experience in call center operations
High Energy and Results Driven
Customer Satisfaction and Contact Center Management skills
Analytical Skills for performance improvements
Team Management and Communication abilities
Experience in a call center or customer service environment
Demonstrated leadership and decision-making capabilities
Strong problem-solving skills
Bachelor's degree in Business Administration or related field preferred

Salary: 50k-70k + Bonuses

On target earnings for Year 1: 60k-100k

Schedule:

Full-Time
On Site
Weekends Required

Benefits

Health Insurance
Dental Insurance
Vision Insurance

Job Tags

Full time, Weekend work,

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