Job Description

Exciting Opportunity for a Customer Service Representative!

Are you a dynamic and customer-focused professional looking for a new opportunity? We are on the lookout for our client that seeks a highly skilled Customer Service Representative to manage customer inquiries, resolve complaints, and process orders across multiple communication channels. If you possess excellent communication, organizational, and problem-solving skills, and thrive in a fast-paced environment, we want to hear from you!

What We Offer:

• Competitive Pay Rate
• Generous PTO and Time Off
• 401(k) Plan
• Fantastic Work Schedule:
• Monday - Thursday: 8:30am - 5pm
• Friday: 8:30am - 2pm

Key Responsibilities:

• Respond to customer inquiries and complaints professionally and empathetically.
• Process daily POD of deliveries, quotes, orders, and create invoices per company practices.
• Maintain high proficiency in product knowledge to provide exceptional customer support.
• Communicate with colleagues and relay important information to appropriate employees.
• Assist the sales team with quoting and order requests.
• Provide feedback on the efficiency of the customer service process.
• Perform other related duties as assigned.

What You Bring:

• At least 2 years of related career experience.
• Strong ability to work independently in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Exceptional verbal and written communication skills.
• Bilingual (Spanish) preferred.
• Must work full-time on-site in the office (not a remote position).

Preferred Qualifications:

• Positive, empathetic, and professional attitude towards customers.
• Ability to maintain confidentiality and handle sensitive information.

Top Workforce Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to providing a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by law. If you are an individual with a disability and need reasonable accommodation to assist with your job search or application for employment, please contact us and indicate the specifics of the assistance needed.

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