Job Description
GENERAL DESCRIPTION OF POSITION
A Training Specialist is responsible for developing and delivering training programs that improve the skills, knowledge, and performance of employees within an organization. They work closely with various departments to identify training needs, design and develop training materials and deliver training sessions.
Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Conducting needs assessments to determine what training is necessary to meet the needs of employees and the organization.
2. Conducting training sessions and workshops for employees using a variety of methods including in-person, online, or hybrid formats.
3. Keeping training materials up-to-date and relevant by making revisions as necessary based on changes in organizational policies, procedures, or practices.
4. Working closely with subject matter experts to develop training materials that are accurate and relevant to the target audience.
5. Coordinating the logistics of training programs, including scheduling, venue selection, and participation.
6. Tracking and reporting on training metrics such as attendance, completion rates, and employee performance improvements.
7. Staying up-to-date with industry trends and best practices in training and development to ensure that training programs are innovative and effective.
8. Provide functional and technical expertise to end users of company Learning Management System (LMS).
9. Assist in developing upcoming year's curriculum, sessions offered, and new topics offered based on annual research and evaluation results.
10. Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 3 years related experience and/or training, and 2 years related management experience, or equivalent combination of education and experience.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License
ADDITIONAL INFORMATION
-3+ years of experience in training and development, with a proven track record of designing and delivering effective training programs
-Strong communication and presentation skills, with the ability to engage and motivate learners
-Excellent organizational skills, with the ability to manage multiple training programs simultaneously
-Knowledge of adult learning principles and training methodologies
-Familiarity with e-learning authoring tools and learning management systems
-Strong analytical and problem-solving skills, with the ability to evaluate training effectiveness and identify areas for improvement
-Background check required
-In-state travel: 25% with some overnight stay required.
-Must have an acceptable driving record.
Company Values - ICARE
Integrity – We operate in an open, truthful environment and strive to meet the highest ethical standards.
Collaboration – We achieve and deliver our mission together.
Attitude – We serve with humility and passion and act for the good of the organization.
Respect – We treat all people with dignity and respect.
Explore – We explore continuous improvement, bold creativity, and change.
Company Values - ICARE\r\nIntegrity – We operate in an open, truthful environment and strive to meet the highest ethical standards.\r\nCollaboration – We achieve and deliver our mission together.\r\nAttitude – We serve with humility and passion and act for the good of the organization.\r\nRespect – We treat all people with dignity and respect.\r\nExplore – We explore continuous improvement, bold creativity, and change.
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