Job Description

Job Description

Job Description

Position Summary

The Shift Manager is responsible for overseeing all day-to-day operations at the site during their assigned shift. This role includes providing hands-on leadership, ensuring operational efficiency, maintaining safety standards, managing shift planning, and delivering exceptional customer service.

Duties & Responsibilities

• Supervise the daily work activities of team members within the assigned area to ensure adherence to job-site objectives and performance expectations.
• Train, coach, and develop team members using established training calendars, curriculums, and coaching practices to ensure strong performance and engagement.
• Provide feedback on performance appraisals and disciplinary decisions and make recommendations for promotions within the team.
• Oversee and inspect cleaning operations to ensure all areas meet quality standards, client expectations, and contractual obligations.
• Use industry tools and company standards to conduct routine inspections and audits.
• Build and maintain strong relationships with client leadership; participate in weekly meetings and daily client briefings.
• Leverage CSM tools and technology systems to review, monitor, and audit performance metrics.
• Lead and monitor safety training to ensure staff compliance with OSHA, CDC, and company protocols, minimizing workplace hazards and promoting a safe environment.
• Ensure lawful timekeeping practices are followed; reconcile time sheets daily across all timekeeping systems.
• Communicate daily job-site goals and expectations using appropriate systems and tools.
• Support continuous improvement by addressing issues and identifying opportunities for process enhancements.
• Perform additional duties as assigned by management.

Qualifications:

Education:

• High School Diploma, or equivalent preferred
• Equivalent experience will be considered in lieu of formal education

Experience:

• Two to four years of leadership experience

Skills :

• Ability to multi-task and effectively prioritize workload.
• Professionalism and ability to communicate at all levels of the client organization.
• Demonstrated ability to manage and resolve complex client situations in an effective manner.
• Strong organizational, analytical, critical thinking and problem-solving abilities.
• The ability to work independently and manage multiple priorities and deadlines in a fast-paced environment.
• Demonstrate the ability to identify customer's needs and to deliver, decline, or adjust expectations.
• Highly motivated, self-directed and results driven

Physical Demands/Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

Physical Demands

• Lifting: Must be able to lift 40 pounds, 4 feet high, without the aid of another person.
• Standing: Must be able to bend, stoop, push and pull in the performance of job duties.
• Sitting: Must be able to sit/stand for up to a full eight (8) hour shift in the performance of job duties.
• Walking: Must be able to walk for long periods of time
• Repetitive movement of hands and fingers, typing or writing.

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