Job Description
Job Description
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Employee discounts
The Assistant Manager/ Service Writer is responsible for the effective operation of the service center. working with others to ensure the service center operates under safe conditions according to established policies and procedures . The Assistant Manager will deliver expected sales and customer service results through in-shop execution of programs and standards. This individual provides inspirational leadership and direction to all service associates, and is responsible for maintaining a dynamic high performance team.
Benefits/Perks - Career path & Advancement Opportunities
- Competitive Compensation
- Paid time off
- Paid holidays
- Performance Based bonuses
- Paid training
- Company discounts
Job Summary We are looking for a Assistant Manager / Service Writer to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, strong process & procedure knowledge and previous management experience.
Every day is different in our busy Commercial tire & service service center! You will be responsible for a variety of tasks, including overseeing a team of mechanics and tire technicians, overseeing a comprehensive vehicle inspection process, quickly and accurately writing service tickets as well as addressing customer inquiries, and managing inventory.
Responsibilities
- Encouraging teamwork with a team of commercial service professionals to ensure a high level of vehicle service and customer satisfaction while maintaining profitability
- Answer and handle incoming calls promptly and professionally
- Acknowledge and serve walk-in/drive-in customers promptly and professionally
- Customer Centricity, Servicing the customer above all else
- Working with the outside sales team to insure we are delivering the best customer service
- Ensure comprehensive vehicle inspections are performed in an accurate and timely manner
- Ensure repairs and maintenance tasks are safely & thoroughly completed in a timely manner
- Mentor employees on best practices for improving service, sales and customer service techniques
- Oversee day-to-day operations of the service department
- Manage the flow of service department paperwork, including work orders, inventory, invoices and maintenance records
- Take after hours calls on rotation
Qualifications - High school diploma or GED required, bachelors degree preferred
- Great Multitasking skills
- General knowledge of a POS computer software system for tire and service sales
- Strong - self motivated work ethic to stay productive
- Integrity, taking pride in our task and doing the right thing
- Dependability, being on time and committed to achievement
- Valid state-issued drivers license and clean driving record are required
- Successful completion of a pre-employment drug and background screening
- At least two years of experience as an service writer or service advisor is required. Experience as an automotive service manager/assistant manager is preferred
- Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required
Job Tags
Holiday work,