Job Description

Join to apply for the Service Designer role at Steampunk, Inc. Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the explosive collision of human-centered design and traditional government contracting. We are an employee-owned company with a startup mindset and time-tested approaches tailored for the federal government. We’re passionate about creating solutions that are impactful, practical, and scalable while meeting our clients’ ever-changing needs. We believe in empowering our people to find creative solutions to intractable problems. We believe the best environment in which to grow and thrive is outside our comfort zone. We believe that while good design makes for a good product, human-centered design makes for an excellent one. Contributions As a Service Designer, you will guide government clients through our Design Intelligence framework, incorporating human-centered methods to solve end-to-end organization and experience challenges. You will lead discovery sessions, uncover customer pain points, and identify enterprise opportunities. You will serve as the voice of the customer, ensuring their needs are considered and met within proposed solutions. Responsibilities Participate in discovery to understand client mission, goals, stakeholders, users, ecosystems, current journeys, user segments, and objectives. Conduct workshops and interviews to identify pain points and opportunities; define problem statements and validate hypotheses. Synthesize research and data to communicate insights and make strategic recommendations for mission, service, workflow innovations, and future experience visions. Create journey maps, service blueprints, vision roadmaps, personas, ecosystem, and experience maps to articulate needs, gaps, and actionable recommendations. Collaborate within a cross-functional, agile team to communicate stakeholder and user needs. Understand and incorporate technological constraints and specifications into research and design considerations. Ensure high-quality deliverables across projects. Qualifications Ability to obtain a U.S. government Public Trust Security Clearance. 4+ years of experience in human-centered design, service design, or customer experience design. Current portfolio demonstrating relevant skills and methods. Experience conducting primary and secondary research, stakeholder and user interviews, and applying insights to various design artifacts. Experience working in an Agile environment, integrating research into sprints, and writing user stories. Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart. Desire to stay current with industry tools and best practices. Experience collaborating with multidisciplinary teams including UX/UI designers, technologists, data scientists, engineers, and change managers. Strong analytical, problem-solving, and communication skills. Experience working in project-based environments. Degree or equivalent in HCD or service design. Bonus Points Experience working with the federal government. Experience as a consultant. About Steampunk Steampunk offers a salary range of $85,000 to $150,000, determined by factors such as location, experience, and education. It is part of our total compensation package. Learn more about our benefits on our website. Identity Statement Applicants must be on camera during interviews and assessments. We may take your picture for identity verification purposes. Company Overview Steampunk is a change agent in federal contracting, focusing on shared accountability and innovative solutions across sectors. We invest in our employees and reward outstanding contributions. Visit our website to learn more. We are an equal opportunity employer and participate in the E-Verify program. #J-18808-Ljbffr Steampunk, Inc.

Job Tags

Similar Jobs