Job Description

ManTech seeks a motivated and customer-focused  Senior Information Security Analyst to join our team in  Chantilly, VA . This opportunity is part of a TIER 1 Identity and Access Management program, supporting cybersecurity operations in a dynamic environment. You will provide essential Tier 1 support for access and credentialing issues, ensuring seamless identity services and customer satisfaction.

 

Responsibilities include but are not limited to:

• Supporting a team at a government site to process DEERS PII changes, CAC and token issuance, Retired Military ID services, PIN resets, and Helpdesk support
• Providing Tier 1 support for Identity, Access, and Credentialing within a customer-facing service desk environment
• Resolving ServiceNow and JIRA tickets involving access, credentials, and identity issues
• Offering input on project deliverables and reports as needed
• Maintaining flexibility to work shifts scheduled between 6:00 AM ET and 5:00 PM ET
  
   

Minimum Qualifications:

• Bachelor’s degree or an additional 4+ years of relevant experience in a customer support or service desk role
• 5+ years of experience in IT customer service support environments
• Strong troubleshooting skills to diagnose and resolve user issues
• Foundational understanding of Public Key Infrastructure (PKI)
• Experience handling Personally Identifiable Information (PII)
• Proficiency with Microsoft Word, Excel, and SharePoint
  
   

Preferred Qualifications:

• Experience in cybersecurity-related roles or disciplines
• Familiarity with Department of Defense (DoD) work environments
• Hands-on experience using ticketing systems such as JIRA and ServiceNow
• General knowledge of Identity, Access, and Credentialing services
  
   

Clearance Requirements:

• Must have a current/active TS/SCI with Polygraph.
  
   

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.

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