Job Description
About the Role:
As we experience significant growth at VidAngel, we are seeking a passionate Customer Support Specialist to join our dynamic customer experience team. This role offers a unique opportunity to influence the future of our business by delivering exceptional service to our customers via phone, chat, and email.
Expectations:
Commit to full-time hours (36-40 hours per week) with flexible availability, including evenings and weekends.
Provide prompt and effective Customer Support during high-demand periods.
Maintain productivity and demonstrate responsibility while clocked in. Team members must be able to put aside home responsibilities and fully focus on work during their scheduled hours.
Showing empathy and a genuine love for helping people is crucial.
Requirements:
Proven experience in customer and technical support, especially with streaming devices.
Strong troubleshooting skills and the ability to work in a fast-paced environment.
Excellent written communication skills for chat and email interactions.
A collaborative team player who enjoys problem-solving and helping others.
On-site attendance is required for training and meetings; remote work options are available with self-monitoring.
Bonus Experience:
Familiarity with Zendesk, Slack, and VidAngel.
Basic understanding of development languages (SQL, Java, HTML, CSS, Python).
Interest in UX/UI design, video editing, sound engineering, or technical writing is a plus.
Experience with data manipulation and report building in Google Sheets or Excel.
Benefits:
Competitive hourly pay ($16.00 - $18.00)
Generous PTO starting after 30 days
Paid Holidays
Comprehensive medical, dental, and vision coverage all covered 100% by VidAngel for the employee and their immediate family
401K matching.
Flexible work arrangements (work from home/in-office).
Free VidAngel credits
A robust employee ownership package, including equity and potential profit sharing.
Objective:
As a Support Angel, your main goal is to assist customers with their streaming, billing, and technical issues, all while providing an amazing experience that keeps them smiling! We’re on the lookout for an enthusiastic candidate who is not just passionate about helping people, but is also hungry to prove themselves and earn opportunities for growth within our company.
You'll be a clear owner in the company and enjoy the benefits of a company that values input from everyone and encourages feedback and questions. VidAngel has been awarded a Utah Business "Best Companies To Work For" recognition 3 years in a row. Our culture is really something special.
The ideal teammate is someone whose value, demonstrated in previous roles, makes them a vital asset that the team would hate to lose.
You’ll be a true team player who values what we do at VidAngel and loves tackling tricky troubleshooting challenges. Plus, being responsible while enjoying the freedom of remote work is key—can you balance home life and focus on helping our customers when it’s showtime? If you’re ready to take on this adventure, we can't wait to meet you!
If you’re as excited about this opportunity as we are, go ahead and fill out this job application and then shoot us an email at jwalker@vidangel.com to schedule a phone interview. Can't wait to hear from you!
Company DescriptionVidAngel helps you make entertainment good for your home. Our unique platform allows you to connect your favorite streaming services, like Netflix, Apple TV+, Amazon Video and Freevee, then set customized filters to remove the stuff you don't want to see or hear in your favorite movies and shows. Say goodbye to offensive language, sexual content, graphic violence, or whatever else you don't want on the screen.
With VidAngel, you can now watch more stuff without the bad stuff.VidAngel helps you make entertainment good for your home. Our unique platform allows you to connect your favorite streaming services, like Netflix, Apple TV+, Amazon Video and Freevee, then set customized filters to remove the stuff you don't want to see or hear in your favorite movies and shows. Say goodbye to offensive language, sexual content, graphic violence, or whatever else you don't want on the screen. \r\n\r\nWith VidAngel, you can now watch more stuff without the bad stuff.
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