Job Description

Here we grow again!

Wipro is seeking individuals who combine excellent problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team. Wipro is a leading global IT solutions and services company with over 240,000 dedicated employees serving clients across multiple continents and 66 countries. We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.

100% remote – Flexible, willingness to work in shifts

Work authorization: USC and Green Card only

No relocation

Position Summary: 

As a Fraud Analyst you will support our client’s ecommerce business operations around the globe. Interested candidates should have previous experience in a high-volume production environment conducting investigations, possess excellent analytical skills, and pay great attention to detail. Experience with back office banking fraud analysis is desired.  Back office E-Commerce fraud analysis or back office retail fraud analysis is a good fit for this position.

Core Responsibilities:

• Investigate activity on customer accounts to establish validity, perform financial remediation and/or apply measures to prevent further fraudulent acts
• Investigate transaction/user accounts for any policy violations
• Utilize multiple systems/windows to gather data
• Update incident status, accurately notate accounts/transactions
• Manage customer Rewards account status and security
• Route escalations to defined points of contact
• Refunding credit cards and other payment instrument
• Cancel suspected fraud orders and flag known criminal devices to prevent use

Requirements:

• High School Diploma or equivalent
• Ability to work one weekend day per work week
• One year of previous experience in the credit card/rewards card fraud or analysis industry
• Moderate computer skills - Knowledge of standard MS Office programs (Word, Excel)
• Ability to navigate multiple computer screens with multiple systems/windows
• Ability to communicate effectively both written and verbally
• Strong time management skills and attention to detail

" Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law ”

Retail Banking(Card Operations)

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