Job Title: Product Specialist
Location: Remote
Schedule: Includes every weekend (Saturday and Sunday), as well as some holidays on a rotational basis. Holidays will only be required a few times per year and will be paid at straight time.
Primary Responsibilities75% Job Scheduling and Maintenance
Schedule jobs via Control-M/EM and make temporary and permanent modifications to existing jobs.
25% System Monitoring and Issue Resolution
Manage, monitor, and analyze mainframe and distributed systems batch workload.
Address job abends and collaborate with programmers to resolve issues.
Schedule pre-defined jobs within Control-M/EM and manage/maintain calendars within the tool.
Manage batch workload in a Production Control environment for both mainframe and distributed/client-server applications.
Identify and resolve common abends; escalate unresolved issues to management when SLAs may be jeopardized.
Document all issues in writing via ServiceNow tickets, including incidents and incident tasks.
Communicate effectively in writing and verbally to support staff.
Utilize system tools such as TSO/ISPF, JCL, and BMC's Control-M/Enterprise Manager efficiently.
Proficient with BMC Control-M/EM.
Experience with IBM mainframe tools such as TSO/ISPF and Utility Menu.
Strong knowledge of JCL, SDSF, and general mainframe systems.
ServiceNow experience is a plus.
Expertise in using BMC Enterprise Manager for scheduling batch jobs.
Familiarity with analyzing alert messages using tools such as Nagios, IP Monitor, and Tivoli.
Ability to recognize server problems and follow escalation procedures to maintain SLAs.
2-5 years of relevant experience in job scheduling and production control.
Expertise in managing batch workload for both mainframe and client-server applications.
Proven ability to troubleshoot and resolve issues with batch jobs.
Clear and effective communication skills (both written and verbal).
Bachelor of Science in Computer Science preferred or at least 2 years of college education.
Includes weekends (Saturday and Sunday).
Rotational holiday schedule.
Efficient use of BMC Control-M/EM for both scheduling and managing batch jobs is mandatory.
Ability to analyze alert messages and escalate appropriately is critical to the role.
A strong foundation in mainframe technologies and job control is essential for success.
...authentic New Orleans cuisine, our menu highlights the best in local seafood and Southern classics, making us a must-visit destination for food enthusiasts. Guests can savor fresh oysters at our bustling oyster bar and indulge in our extensive selection of local staples, a...
...collecting specimens [including phlebotomy (specific to site). Assists provider(s) in examination and treatment of patients and with... ...any information related to patient. * Assists provider(s) with medication refills. * Administers medicationsimmunizations according to...
...Job Description Job Description Cybersecurity Intern- Summer 2025 Responsible for assisting with the organization, development, and administration of cybersecurity infrastructure, documentation and governance systems. Communicates and works across multiple functional...
...full-time, on-site role for a self motivated personal injury legal assistant to ensure smooth running of the office and effective case... ...contact lists, and other tasks as assigned by the attorney. No experience is necessary. Skills and Qualifications Excellent...
...entry tasks with attention to detail. - Participate in sales calls based on your expertise. - Input data into our database system... ...workers factory employees drivers medical assistants nurses call center representatives and more, all working with us. Employment Type...