Job Description

Job Description

Job Description

Patient Experience Representative – Remote ($21/hour)

$21/hour | Fully Remote | Full-Time

About myLaurel

myLaurel is the leader in home-based acute care, providing hospital-level treatment directly in patients’ homes. Our programs — Rapid Advanced Care, Acute Care at Home, and Recovery at Home — help frail, elderly, and complex patients avoid unnecessary ER visits, hospital stays, and post-acute complications.

We combine telehealth physicians, in-home paramedics, and RN care managers to create a safer, more compassionate alternative to traditional care — dramatically improving patient and caregiver experiences.

The Role

As a Patient Experience Representative, you’ll be one of the first voices our patients hear. You’ll guide patients and caregivers through scheduling, support, and follow-up — delivering exceptional patient experiences with empathy and professionalism.

Pay: $21/hour
Type: Full-Time | Remote
Shift : Mon/Tues/Fri/Sat/Sun: 1130am to 8pm EST

What You’ll Do

• Handle inbound and outbound calls to schedule health visits and provide patient support.
  
   
• Educate patients and caregivers on program benefits and answer questions.
  
   
• Conduct reminder calls and assist with after-care requests (equipment, pharmacy, documentation).
  
   
• Accurately document each interaction in myLaurel’s referral system.
  
   
• Collaborate with clinical teams to ensure smooth care coordination.
  
   

What We’re Looking For

• 12 months of call center or phone-based customer service experience.
  
   
• Experience in healthcare, telehealth, or medical scheduling preferred.
  
   
• Excellent communication, active listening, and multitasking skills.
  
   
• Comfortable navigating multiple systems and data entry while on calls.
  
   
• High school diploma or GED required.
• Reliable high-speed internet (20 Mbps down / 5 Mbps up) and a private workspace.
  
   

Benefits & Perks

• 💻 Fully Remote – work from anywhere in the U.S.
  
   
• 🏖️ Unlimited Vacation (after 90 days)
  
   
• 💡 Choice of 6 Aetna Medical Plans (after 1 month)
  
   
• 🦷 Dental & Vision coverage
  
   
• 💰 401(k) Plan
  
   
• 💻 Company-provided laptop & accessories
  
   
• ❤️ Mission-driven culture focused on growth, collaboration, and patient care
  
   

How to Apply

Include a cover letter addressing:

1. Why this role interests you.
   
    
2. Your inbound/outbound call experience (including achievements).
   
    
3. Average number of calls handled per day in prior roles.
   
    

Keywords for visibility: Remote Customer Service • Work From Home • Healthcare Call Center • Patient Coordinator • Medical Scheduler • Telehealth Support • Customer Experience • Virtual Healthcare Jobs • Remote Healthcare Support • Call Center Representative

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Job Tags

Full time, Work from home, Shift work,

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