Job Duties:

• Primary point of contact for patient relations in person and by phone

• Greet patients and assist in resolving patient concerns and escalating as appropriate

• Check patients in/out and collect co-payments, give receipts, and reconcile payments

• Verify patient demographics and insurance information in CS-Link/Epic

• Schedule appointments and complete patient registration

• Process and track referrals and authorizations for various insurance types

• Handle patient/provider correspondence

• Explains polices, procedures, or services to patients

• Sanitize workspace using provided supplies and following department guidelines

Required Qualifications:

• Experience with medical insurance, referral processes, and benefit plans

• Experience with CS-Link/Epic

• 1 year of recent experience working in an outpatient clinic or medical office setting

• Ability to read, understand, and respond to detailed oral and written instructions

Preferred Qualifications:

• 2+ years’ recent experience working as a Patient Service Representative

• Understanding of medical terminology