Job Description

Passenger Service Agent Supervisor

Responsible for daily management and organization of passenger service operations.

ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $19.00.

The work hours for this position are 9:00 am - 5:00 pm.

Principle Duties

• Comply with safety rules, policies and procedures set forth by ISS Facility Services, Customer Airline, Airport Authorities, and U.S. Customs
• Meet with customer on a regular basis
• Responsible for the preparation of the flight
• Ensure staff meet uniform standards
• Record flight information for billing reconciliation
• Submit shift reports
• Assist with operation where needed
• Examples of tasks include, but are not limited to:
• Being available during audits from customer airline and internal
• Mentoring new hires through OJT
• Understand and record employee availability
• Work directly with customer during Station Emergencies
• Operate a jetbridge
• Ensure aircraft doors closed and jetbridge pulled no later than 5 minutes before STD
• Ensure counter set up meets customer requirements
• Cash handling and recording
• Assign duties to agents

Requirements

• Pass an FBI background check for FIS clearance

Physical Demands

• Lifting and carrying up to 50lbs
• Bending and twisting
• Standing for duration of shift

Work Environment

• Hearing Protection is required while on the ramp
• Exposure to all outside weather conditions

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

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