Job Description

Operations Manager at Kenan Advantage Group summary:

The Operations Manager oversees regional operations, managing personnel, schedules, and customer relationships to drive growth and maintain safety standards. They recruit and support drivers, resolve customer issues, and guide subordinate managers through coaching and evaluation. This role requires strong communication skills and a background in transportation to ensure effective service delivery and operational success.

Position Summary

This position is accountable for the operation, personnel management, and the service to customers within a specified geographic region.

Essential Functions

• Develop operating plans for the assigned regional operation
• Serve as point of contact for drivers regarding issues/questions pertaining to organizational policies, payroll, benefits, etc.
• Set up schedules for drivers
• Recruit drivers/owner operators
• Engage with customers to drive growth and enhance relationships
• Resolve customer issues
• Ensure that the safety values of the organization are followed
• Assist, support and direct managers
• Manage, coach, discipline, and evaluate staff

Qualifications

• Bachelor degree in business or equivalent work experience
• Background in transportation
• Good people skills
• Ability to communicate effectively both verbally and written

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.

#NDMP

Job Details
Job Location 96 Irving TX - Irving, TX

Position Type Operations

Travel Percentage Up to 25%

Job Shift 8hr

Job Category M1

Keywords:

operations management, regional operations, driver recruitment, customer service, transportation management, staff supervision, scheduling, safety compliance, logistics coordination, team leadership

Job Tags

Work experience placement, Shift work,

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