Night Auditor Job at Hotel Metro, Milwaukee, WI

WUtndFJOSUVZU092RUt2dzF5OVllRjNUT3c9PQ==
  • Hotel Metro
  • Milwaukee, WI

Job Description

The night auditor is responsible for assisting guests with their overnight requests and balance accounts from the day shift. They check in guests arriving at night, handle guest requests and take reservations. The night auditor also reconciles all accounts, processes invoices and prepares paychecks. Essentially, a night auditors role is to provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

A high school diploma or equivalent along with 2 years' experience in customer service or hospitality is required. Successful night auditors possess excellent mathematical skills and strong customer service skills.

Responsibilities for Night Auditor:

•Greet guests upon arrival, check them in and provide them with any information they need to enjoy theirstay

•Process invoices, post checks to vendors and distribute employee checks

•Respond to guest complaints, requests and emergencies

•Reconcile all accounts in a timely manner

•Verify that all EOD work has been performed by other departments

•Schedule guest wake-up calls and reservations for the following day

•Respond to guest inquiries, concerns and complaints as needed

•Answer phones and place reservationsQualifications for Night Auditor

•Excellent communication and math skills

•2+ years' experience in customer service or hospitality

•Able to learn computer functions and other on-the-job skills

•Strong eye for details

•Good problem-solving skills

•Ability to multitask

•Solid customer service skills

•Strong written and verbal communication skills

•Exceptional customer service skills

Physical Demand:

•Must be able to stand for long periods of time.

•General office environment with limited physical activity. Hotel Metro

Job Tags

Day shift,

Similar Jobs

Helmet House LLC

Visual Merchandising Manager Job at Helmet House LLC

 ...distributor of helmets and apparel in the Motorcycle and Powersports industry. We are in search of a strong and talented Visual Merchandising Manager to join our Calabasas Hills, CA Merchandising Team.Our Company was founded in 1969 and has its headquarters and a distribution... 

Driving Academy

Truck Driving Instructor Job at Driving Academy

 ...POSITION SUMMARY The primary role of Driving Academy's Commercial Driver's License (CDL) Instructor is to ensure that our students are given the highest quality education in preparation for their CDL road test. You will be working hands on with students at our training... 

Allied Universal

Armed Security Shift Supervisor Job at Allied Universal

Allied Universal, a leader in the provision of security solutions, is seeking an Armed Security Shift Supervisor to join our dedicated team in Conshohocken, Pennsylvania. This role is critical in maintaining the safety and security of our clients facilities, staff, and... 

Toyota of Plano

Service BDC Representative - Toyota of Plano Job at Toyota of Plano

 ...Insurance Accident & Critical Illness Insurance Paid Training Short Term Disability Employee Purchase Program About Us Toyota of Plano is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive...