Job Description

Job Description

The HT Group has a professional services client in Austin, TX looking for a friendly and motivated  Member Services Representative who is eager to deliver outstanding customer service and support to a global membership base.

• Provide comprehensive telephone and chat support, offering detailed membership, certification, product, and event information
• Process orders accurately and efficiently, documenting all requests and updates per established procedures
• Update, compile, and verify data—transferring information from paper records into the database
• Conduct outbound calls to current and prospective members to answer questions and promote services
• Manage time effectively to meet deadlines and provide timely responses
• Build and maintain strong, professional relationships through clear and open communication
• Perform additional duties as assigned by leadership

• High school diploma or GED required; BA/BS preferred
• 2+ years of call center or member services experience
• Excellent customer service skills and aptitude for collaboration in a team environment
• Strong written and verbal communication—capable of presenting information clearly and professionally
• Ability to multitask, manage time effectively, and work accurately in a fast-paced setting
• Proficiency with Microsoft Outlook, Word, and Excel; experience with Crystal Reports, NetForum, or Salesforce is a plus

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