Job Description

About the Role:

The Medical Receptionist at Bronx Gastroenterology plays a crucial role in ensuring the smooth operation of the healthcare facility. This position is responsible for managing patient interactions, scheduling appointments, and maintaining accurate patient records, which are essential for providing high-quality care. The Medical Receptionist will serve as the first point of contact for patients, creating a welcoming environment and addressing inquiries with professionalism and empathy. Additionally, this role involves coordinating with medical staff to facilitate efficient patient flow and support administrative functions. Ultimately, the Medical Receptionist contributes significantly to the overall patient experience and operational efficiency of the practice.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience as a medical receptionist or in a similar role.
• Familiarity with medical terminology and healthcare procedures.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Certification in medical office administration or a related field.
• Experience with electronic health record (EHR) systems.
• Bilingual proficiency in English and Spanish.
• Knowledge of insurance verification processes.
• Previous experience in a gastroenterology or similar healthcare setting.

Responsibilities:

• Greet patients and visitors in a friendly and professional manner.
• Manage appointment scheduling and patient check-in/check-out processes.
• Maintain accurate and up-to-date patient records and documentation.
• Handle phone calls, including answering inquiries and directing calls to appropriate staff.
• Assist with insurance verification and billing inquiries.

Skills:

The required skills for this position, such as strong communication and organizational abilities, are essential for managing patient interactions and ensuring a positive experience. Attention to detail is crucial when maintaining patient records and handling sensitive information. Familiarity with medical terminology allows the Medical Receptionist to effectively communicate with both patients and healthcare providers. Preferred skills, such as experience with EHR systems, enhance the efficiency of administrative tasks and improve patient care coordination. Overall, a combination of these skills ensures that the Medical Receptionist 3 can effectively support the healthcare team and contribute to the practice's success.

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