Job Description

Job Summary:

We are seeking a proactive and detail-oriented IT Support Specialist with a strong background in MacBook support within a Microsoft 365 (M365) environment. The ideal candidate will have hands-on experience supporting macOS devices in a corporate setting, with preferred knowledge of Jamf for device management. You will play a key role in ensuring our end-users have a seamless and secure experience with their devices, productivity tools, and collaboration platforms.

Qualification:

• 2+ years’ experience in a similar IT support or helpdesk role, primarily focused on macOS.
• Solid understanding of Microsoft 365 apps and services.
• Experience with Jamf Pro (or equivalent MDM) for managing Apple devices.
• Familiarity with Azure Active Directory and identity/access management.
• Strong troubleshooting and diagnostic skills with the ability to work independently.
• Team works play required and excellent communication and customer service skills.

Preferred Qualifications:

• Jamf 100 or 200 certification (or equivalent experience).
• Experience with scripting (e.g., Bash, Python, or AppleScript) for automation.
• Knowledge of Intune or other endpoint management tools.
• Experience working in a hybrid or remote workforce environment.

Key Responsibilities:

• Provide tier 1 and 2 support for macOS devices, ensuring optimal performance and minimal downtime.
• Configure, deploy, and maintain MacBooks using Jamf Pro or other mobile device management (MDM) tools.
• Support and administer Microsoft 365 applications, including Outlook, Teams,
• OneDrive, SharePoint, and Exchange Online.
• Manage user accounts, licenses in Azure AD and Microsoft 365 Admin Center.
• Troubleshooted hardware and software issues on MacBooks and escalated complex problems as necessary.
• Handle onboarding and offboarding of employees, including provisioning/deprovisioning of hardware and software.
• Assist with network and printer configurations for macOS users.
• Document support processes, maintain asset inventory, and ensure compliance with company IT policies.
• Collaborate with the broader IT team on projects and initiatives that impact end-user computing.

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