Job Description
Join our AT&T Hotel and Conference Center IT team as our next IT Technician! The Ideal candidate will be supportive of all desktop systems, peripheral equipment (printers, IP Phones, Fax Machines, Scanners, etc.) and productivity applications (MS Office and hotel specific client software) to insure reliable, secure operation. Assist in support of all server applications, network maintenance, Cisco phone system, and point of sale system.
This role is ON-SITE, not remote. Compensation: $25/HOUR EXAMPLE OF DUTIES:
ESSENTIAL FUNCTIONS - Handle day to day incoming tickets into Jira ticketing system on a timely manner.
- Troubleshoot and coordinate installation and changes to Server applications, network devices, desktop applications, POS and PMS application, and other client software
- Administer issuing telephones and end user IT equipment needs.
- Prepare and install system images and profiles, server builds, configuration
- Provide connectivity to users in the meeting rooms for special events, as required
- Timely completion of projects assigned by manager
- Diagnose and correct system problems; including user errors, configuration errors, and bugs
- Evaluate and configure new hardware/software systems (early mornings and weekends inclusive)
- Assist end-users with all system related queries
- Diagnose and repair hardware; including printers, computers, terminals, and other devices
- Install, upgrade, configure, and maintain hardware/software, inclusive of network infrastructure devices
- Comply with all company safety and health policies and procedures.
SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.
- Maintain expertise in PC Server hardware and software trends
- Stay current on hospitality technology trends
OTHER DUTIES Assimilate into The AT&T Hotel & Conference Center, the Family PLATINUM SERVICE culture through understanding, supporting and participating in all elements of PLATINUM SERVICE. Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by Flik from time to time, is essential to the successful performance of this position.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Ability to arrive to work on time and when scheduled.
- MS Windows OS (10,11 Server 2016, Server 2019, Sever 2022)
- MS Office
- Basic Networking
- Microsoft Group Policy
- Cisco Phone Systems experience preferred
- Point of Sale Systems experience preferred
- VMware experience preferred
QUALIFICATION STANDARDS
EDUCATION High School diploma required.
EXPERIENCE LICENSES OR CERTIFICATES Certificates in computer hardware and software expertise recommended. Advanced certifications from Microsoft, Cisco, or others a plus.
At least 3 years of Desktop Experience. At least 3 years of Network Experience. At least 2 years of service industry.
The Benefits working at AT&T Hotel and Conference Center for FLIK/Compass:
- Paid Vacation Days (after 90 days of employment)
- Annual Merit Increases
- 11 Paid Holidays
- Ride the Bus for Free (UT Proximity Card)
- Free Daily Shift Meals
- Lockers & Locker Rooms with Showers
- Discounted Monthly UT Garage Parking
- Discount Gift Shop offerings
- Referral Bonus $
- Monthly cellphone stipend
We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.
AT&T Hotel and Conference Center participates in E-Verify. Applicants must have valid and legal work authorization in the United States.
Job Tags
Holiday work, Full time, Shift work, Weekend work, Early shift,