Job Description

Job Description

Job Description

Description:

Join our team if you have a deep passion for living a healthy and abundant life and want to help Azure deliver an exceptional service experience to our customers.

ABOUT US

Azure Standard, a pioneer in the organic industry, has been supplying non-GMO and organic products to families, manufacturers, and retailers nationwide for over 40 years. Our commitment to providing the highest quality products has made Azure Standard the largest independent distributor of natural and organic food in the country. We offer a wide range of bulk and family-friendly grocery and household items. At Azure Standard, we believe that food not only nourishes the body but also brings people together, and we strive to provide nutrient-rich foods from the healthiest soil.

At our core, we are a company rooted in faith and guided by unwavering values that we strive to uphold every day. Our commitment to family, faith and country is the driving force behind everything we do.

We are passionate about ensuring that everyone has the opportunity to enjoy a vibrant and healthy life through access to organic and non-GMO foods and household products.

OVERVIEW

Azure Standard is looking for an experienced and motivated IT Support Specialist to support our Ohio facility. The role of the IT Support Specialist is to provide direct technical support via phone, email, instant message and in person to fellow employees and resolve IT issues that arise preventing them from doing their assigned duties. Responsibilities will include providing first line support diagnosing software, operating system and hardware issues such as failed equipment, software flaws, workflow problems, basic network connectivity issues, etc. This role will also entail setting up new equipment and preparing systems for deployment. Troubleshooting and repairing or replacing faulty equipment, as well as decommissioning retired equipment. It will also entail managing outside hardware repair under service contracts and warranties. Support responsibilities will cover the entire range of IT systems related to warehouse operations including computers, scanners, printers, peripherals and warehousing specific technology.

This job will begin with a training period of approximately 4-5 months in Oregon, followed by a transition to full time employment at our facility in South Point, Ohio. Housing and travel expenses will be provided during the training period in Oregon.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Bring good character and a service oriented attitude to your responsibilities.
• Work closely with the rest of the department with a can-do attitude.
• Prepare IT equipment for deployment.
• Maintain records of user and equipment configuration and changes to ensure knowledge is shared and available to the whole team.
• Assist warehouse and office users with computer/scanner/printer issues.
• Field and assist with endpoint issues brought by all segments of the company.
• Provide prompt and helpful responses to support requests.
• Provide continuous feedback to the IT Manager on issues related to end user support and hardware issues.
• Other duties as assigned by Management.

SKILLS & QUALIFICATIONS

• Strong knowledge of the Windows operating system, as well as other common business applications
• Good Analytical Skills
• Good Writing and Verbal Communication skills
• Capacity to work well with others and foster a team spirit with other departments
• Minimum 2 years prior experience in a corporate IT Support role
• Ability to make effective decisions quickly
• Self motivated and able to work without micro-management
• Positive, can-do attitude. Coachable and willing to learn, grow and accept feedback and guidance
• Organized, reliable and detail oriented
• Cool, calm and collected in a high stress environment

EMPLOYEE BENEFITS

• Health insurance options through Redirect Health and Amaze/Envita BioMed Program
• MetLife Dental Plan
• VSP Vision Plan
• AFLAC
• Oregon Saves Retirement Plan
• Canopy Employee Assistance Program
• LegalShield and ID Shield
• Azure Cash Discount Shopping Program
• PTO & Vacation
• Five paid holidays (Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day)

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