IT Support Specialist Job at AtWork!, Miami, FL

WjZncFJOUURiU2F2R3FudzNDZGJkVnplTnc9PQ==
  • AtWork!
  • Miami, FL

Job Description

IT Support Specialist

We are seeking an IT Support Specialist to provide technical support and help desk services for our Contact Center. This role includes installing and configuring computer hardware and software, troubleshooting technical issues, and ensuring smooth IT operations across multiple sites.

Key Responsibilities:

  • Provide technical support for computer hardware, software, and peripheral equipment; maintain helpdesk ticketing system.
  • Install, configure, upgrade, and maintain computers, software, and network devices.
  • Troubleshoot hardware, software, and audio/video systems; escalate issues when necessary.
  • Manage Information and Referral (AIRS) software and cloud-based phone systems.
  • Assist with staff training on IT systems and software.
  • Maintain asset inventory and support disaster recovery initiatives.
  • Provide 24/7 support as needed and travel between multiple sites (valid FL drivers license required).

Qualifications:

  • 2-3 years of technical support experience (or equivalent combination of education and experience).
  • Strong knowledge of Windows OS, Office365, Active Directory, group policy, TCP/IP, DNS, and basic networking.
  • Experience with servers, switches, routers, and call center solutions (VOIP/InContact preferred).
  • Excellent customer service, problem-solving, and communication skills.

Job Type: Full-time

Work Location: In person

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Atwork Personnel is an equal opportunity employer and is committed to creating a diverse and inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. All employment decisions are based on qualifications, merit, and business needs. Atwork Personnel is dedicated to ensuring equal access to opportunities and a respectful workplace for everyone.

Job Tags

Full time, Local area,

Similar Jobs

Providence Health and Services

Clinic Registered Nurse (RN) - Full-Time, Anchorage, AK - Up to $64.23/hr Job at Providence Health and Services

 ...Clinic Registered Nurse (RN) Full-Time, Anchorage, AK Up to $64.23/hr at Providence Health and Services summary: The Clinic Registered Nurse (RN) provides comprehensive nursing care in an ambulatory setting, addressing patients' physical, emotional, and spiritual... 

Advanced Systems Design

Business Analyst Job at Advanced Systems Design

Advanced Systems Design is seeking a Business Analyst for our client located in Montgomery, AL. This position is onsite in Montgomery, AL, and requires in-person availability starting day 1. Job Overview: Our client is preparing for a major transition from...

TradeJobsWorkforce

Kelly Services Envelope Stuffer Job at TradeJobsWorkforce

 ...Be part of Kelly Services Envelope Stuffer and help us make every day count. In this position, youll join a role that values effort, precision, and consistency while supporting daily operations and contributing to success. Steady hours, great benefits, and a team that... 

Core-Mark

Truck Driver - Class A (Days) Job at Core-Mark

 ...Schedule is Monday - Friday, dispatch times between 4am - 8am Position Purpose: The Driver, Hourly CDL-A is responsible for driving a tractor trailer or straight truck on intrastate and interstate local, over-the-road (OTR), shuttle, and overnight and drive and... 

Medical Solutions

Travel Nurse RN - Home Health - $2,022 per week in Green Bay, WI Job at Medical Solutions

Registered Nurse (RN) | Home Health Location: Green Bay, WI Agency: Medical Solutions Pay: $2,022 per week Shift Information: Days Start Date: ASAP About the Position A facility in Green Bay, WI is seeking its next amazing RN (Registered Nurse) to work in Home Health....