IT Help Desk Technician Job at Capital Rx, New York, NY

WTZ3cVN0Z0dhaWF0R0szMDNpaGJkbDdh
  • Capital Rx
  • New York, NY

Job Description

Position Summary:

The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and offboarding IT activities associated with employee profiles.

Position Responsibilities:

  • Research end user issues independently, when needed, and document/develop a solution per company standards
  • Develop additional MDM automation to facilitate user onboarding
  • Identify MDM related company needs and create, configure, test, and deploy management of user systems via MDM Software.
  • Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business.
  • Responsible for all onboarding and offboarding related IT activities, including system-wide access, purchasing and retrieving of equipment, upgrades, asset tagging, etc.
  • Create Exchange rules to address spam/phishing emails as needed.
  • Collaborate with the IT Engineering team to drive systemic improvements to email filtering system.
  • Promptly respond to user requests via ticketing system/phone calls/IM
  • Assist users with access/system issues
  • Write and update documentation for user reference
  • Help build and establish procedures for newly established team
  • Participate in a Help Desk OnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows).
  • Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance.

Required Qualifications:

  • 2+ Years experience in a Help Desk role (preferably in a medium or larger company)
  • A customer-oriented approach to problem resolution
  • Experience supporting Mac hardware/OSX in a Help Desk environment
  • Experience supporting remote users in a distributed environment
  • Experience with Jira Service desk or a similar ticketing system
  • Experience with Office 365 suite
  • Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally (for NYT “future onsite” roles only)

Base Salary: $50,000 - $60,000

Job Tags

Remote job,

Similar Jobs

Central Oregon Truck Company

CDL A Truck Driver - $1250 orientation pay (Las Cruces) Job at Central Oregon Truck Company

 ...Hiring CDL-A Truck Drivers PAY THAT PERFORMS - Earn up to $127,000 per year START STRONG. STAY STRONG. - $1,250 paid orientation...  ...Flatbed training for experienced OTR drivers. No flatbed experience? No problem. Experienced OTR drivers can learn flatbed at orientation... 

Riverdale YM-YWHA

Group Swimming Instructor Job at Riverdale YM-YWHA

 ...Under the supervision of the Aquatics Director, the Group Swimming Instructor is responsible for lesson planning that facilitates a...  ...instructional environment for all participants Cleanliness of the pool area and instructional equipment Teaching age and skill appropriate... 

UNC Health Care

Physician Recruiter Job at UNC Health Care

 ...,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: The Physician Recruiter is responsible for sourcing, screening, recruitment, coordinating of interviews, travel arrangements and site visits, referencing... 

Estée Lauder Companies

Barista- Le Labo- Part-Time- Williamsburg, New York Job at Estée Lauder Companies

The Este Lauder Companies Inc. is one of the worlds leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The companys products are sold in approximately...

Metropolitan Jewish Health System

Creative Arts Therapist (Per Diem) Job at Metropolitan Jewish Health System

 ...end of life care. In this position you will utilizes creative arts therapy interventions specific to the discipline of music...  ...creative arts therapy program NY-State licensed Creative Arts Therapist (LCAT) ATR-BC Minimum of one year experience working as a...