Job Description

Job Description

Job Description

Employee Housing and Transportation Manager

Location: The Cliffs Corporate Office | Travelers Rest
Department: Human Resources / Housing & Transportation

Create unforgettable experiences for our J1 interns — and grow your career while doing it!

At The Cliffs , we believe in fostering community, growth, and hospitality — not only for our members and guests, but also for our incredible team. Whether you’re starting your career or advancing in your profession, The Cliffs offers exceptional opportunities for development, connection, and purpose.

We provide competitive wages, excellent benefits, premier training , and a leadership team dedicated to mentoring those who are eager to learn and grow.

About the Role

The Employee Housing and Transportation Manager plays a key role in shaping a positive and memorable experience for our international interns in our J1 program. This is a hands-on, fast-paced role perfect for someone who loves working with people from diverse backgrounds and cultures and takes pride in creating a welcoming, supportive environment.

You’ll oversee all aspects of employee housing and transportation , ensuring our team members are safe, comfortable, and well supported throughout their time at The Cliffs.

Key Responsibilities

• Oversee all employee housing and transportation operations across multiple communities.
• Manage shuttle drivers — including scheduling, training, payroll, performance management, and leadership.
• Coordinate shuttle and work schedules with department managers for smooth transportation logistics.
• Greet and transport arriving employees from airports to housing, including occasional early morning or late-night arrivals.
• Conduct regular inspections of employee housing to ensure safety, comfort, and cleanliness.
• Coordinate maintenance, housekeeping, and furnishing needs for housing units.
• Serve as the primary point of contact for all employee housing and transportation concerns.
• Assist the Recruiting team with travel coordination, onboarding logistics, and helping employees obtain Social Security numbers, bank accounts, and other necessities.
• Plan and coordinate cultural and community activities to enhance the J1 experience.
• Manage vehicle maintenance, repairs, cleanliness, and compliance for the employee shuttle fleet.
• Collaborate with Payroll and Recruiting on housing deductions and budget tracking.
• Prepare and manage the housing and transportation budget.
• Prepare and analyze housing and transportation data; generate regular management reports.
• Work with vendor partners on service, products and pricing such as vehicle leasing companies, internet providers, fuel card partners, etc.
• Support emergency preparedness and evacuation procedures for employee housing.
• Drive shuttle routes when needed to ensure reliable transportation coverage.
• Build positive relationships with apartment property managers and external partners.

Qualifications

• Minimum 3 years of driving experience with an acceptable driving record.
• Exceptional organizational and time-management skills.
• Friendly, confident, and professional demeanor with strong interpersonal communication abilities.
• Comfortable working with individuals from diverse cultural and linguistic backgrounds.
• Proven ability to manage multiple priorities and maintain attention to detail.
• Proficient in Microsoft Office and related administrative tools.
• Experience in hospitality, housing, or transportation management is a plus .
• Must be able to drive or ride in employee shuttles regularly.
• Ability to drive large vans such as 15 passenger vehicles
• Willingness to work occasional evenings and weekends as needed.

Willingness to pick up arriving interns from various countries from the airport and assist with luggage.

Physical Requirements:

• Excellent eyesight for computer and phone work
• Ability to stand, stoop, climb stairs, bend and lift at least 15 lbs.

• Prolonged periods of sitting at a desk, working on a computer, riding and driving the employee shuttle van
• Talking and listening continuously in the process of verbal communication

• Health that allows individuals to work in fast-paced, sometimes stressful environments.
• Ability to stand, walk, and sit for long periods of time.

Why You’ll Love Working at The Cliffs

• A welcoming, inclusive environment where employees are valued and supported.
• Opportunities for professional growth and advancement.
• Competitive pay and comprehensive benefits.
• A workplace surrounded by natural beauty and a strong sense of community.

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