Job Description

Job Description

Job Description

• Answer telephone and respond to caller inquiries in a pleasant manner.

• Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)

• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

• Responsible for coordinating internally with the sales & management team.

• Generating reports, preparing proposals, collections details , coordinating with clients & suppliers.

• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, ).

• Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).

• Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.

• Assist sales team by managing schedules, filing important documents and communicating relevant information.

• Arrange and co-ordinate meetings, events and any appointments.

• Record, transcribe and distribute minutes of meetings.

• Interaction with client in regards to leads, hotel needs and client travel.

• Meets with clients under supervision to effectively and professionally convey details of the sale to the client.

• Perform hotel site tours with potential clients.

• Monitor, screen, respond to and distribute incoming communications.

• Design, upload, extract and maintain customer databases.

• Create and manage Company and Travel Agent profiles on the property management system.
• File and retrieve documents and reference materials.

• Utilizes efficient sales strategy for the maximization of hotel revenue.

• Coordinates necessary arrangements with vendors relating to sales.

• Establishes strong relationships with vendors to ensure maximization of hotel revenue.

• Ensures all documents produced by the Sales Department (i.e. BEO’s, contracts, rooming lists, proposals) are completed accurately and on time.

• Respond to complaints from customers and give after-sales support when requested.

• Ensure the adequacy of sales-related equipment or material are available at all times.

• Other duties as assigned by management.

Prerequisites:

• Speak with others using clear and professional language.

• Prepare and review written documents accurately and completely.

• Working knowledge of standard office administrative practices and procedures.

• Excellent customer service skills.

• Able to effectively communicate in English, in both written and oral forms.

• Be friendly, customer centric, smile and able to work in a team environment.

Education:

Good computer skills; proficient in the use of Microsoft Office (Word, Excel, Powerpoint, Access) 

Experience:

Two or more years of experience working in a hotel, clerical or sales. Previous experience working in a similar role.

Job Tags

Similar Jobs