Job Description

This role requires candidates who are currently authorized to work in the U.S. without sponsorship, and C2C arrangements are not accepted. You must live in Connecticut.

We are seeking a motivated and service-oriented Help Desk/Desktop Support Specialist to provide high-touch IT support in a professional services environment. This is an entry-level, client-facing role that involves both in-person and remote support responsibilities. The ideal candidate is eager to learn, well-presented, and comfortable interfacing with senior professionals in a fast-paced, high-visibility setting.

Responsibilities

• Provide onsite IT support across two primary office locations (Stamford, Connecticut and New York City, plus 1 remote day)

• Set up and troubleshoot desktops, laptops, A/V equipment, and peripherals

• Support remote employees and manage overflow tickets through the help desk platform

• Escalate unresolved technical issues to senior engineering resources

• Collaborate with office leadership and end-users to resolve IT concerns promptly

• Identify and document recurring issues and recommend improvements to enhance support delivery

Technologies & Tools

• Windows OS and Microsoft Office 365 Suite

• Active Directory (basic familiarity preferred)

• Help desk/ticketing systems (e.g., ServiceNow, Zendesk—training provided)

• Basic understanding of networking concepts is a plus

Initial 30–90 Day Objectives

• Shadow and train with senior support engineers

• Become proficient in the ticketing platform and internal workflows

• Develop familiarity with the office environment, systems, and key users

• Build relationships with stakeholders to ensure effective support delivery

• Start managing both in-person and remote support requests

Growth Opportunities

• Gain exposure to more complex infrastructure and networking support

• Build a reputation as a trusted on-site resource for executive users

• Access mentorship from senior IT professionals

• Develop skills applicable to enterprise support and long-term IT career paths

Must-Have Qualifications

• 0–3 years of post-college experience in IT support or help desk roles

• Strong troubleshooting and problem-solving skills

• Excellent communication and interpersonal skills

• Professional demeanor and ability to interact with executives

• Willingness to work hands-on with desktop setups and hardware support

• Motivated by professional development and learning opportunities

Job Tags

Similar Jobs