The Generator Field Service Technician is responsible for providing on-site troubleshooting, repair, warranty/campaign service, preventative maintenance, and equipment modifications of Generac industrial products. This position works at various customer sites; fleet vehicle provided. We are a 24/7/365 service provider; during mass storms and outages management may require additional help with after-hours calls beyond the standing on-call schedule. Gain proficiency in use of tools and standard procedures relating to diagnosing, troubleshooting, repairing, and performing maintenance on generators. Perform scheduled inspections on equipment to prevent future failure, including but not limited to load banking and analyzing voltage requirements. Diagnose, troubleshoot, repair and perform maintenance on equipment according to standard procedures in an efficient manner. Train and educate customers on the use of equipment and value of products and services provided. Follow established expectations for communicating with Dispatch throughout the day regarding updates and next assignments. Maintain company vehicle and associated inventory in the vehicle. Maintain accurate records of all services performed, mileage, expenses, and bill-able hours. Adhere to all safety requirements and regulations. Minimum Qualifications vary by level from Level I to Master Field Service Technician, generally requiring a High School Diploma or Equivalent, mechanical/electrical aptitude, valid Driver’s License, customer service experience, and increasing years of electrical and mechanical repair experience. Experience with Generac, Cummins, Onan, Kohler, and/or CAT generators is preferred. Physical demands include frequent standing, walking, use of hands, lifting up to 50 pounds unassisted and up to 100 pounds with assistance, and compliance with PPE requirements. Compensation is competitive and location-based, with eligibility for variable compensation and a comprehensive benefits package including medical, dental, vision, life insurance, disability, paid time off, holidays, and 401(k). The company is an equal opportunity employer committed to diversity and inclusion.
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