Job Description

Job Description

Job Description

Join Our Team at Car Spa, Inc.!

We're more than a car wash - we're a growing team passionate about top-tier service and customer satisfaction. If you're hands-on and want to thrive in a fast-paced environment, we want you on our team!

Position Overview

The General Manager (GM) is responsible for the overall performance and profitability of the location. This individual will ensure customer satisfaction, operational excellence, and employee development while maintaining compliance with all company policies and procedures.

Key Responsibilities

Customer Experience & Satisfaction

• Foster a customer-centric environment with a strong focus on satisfaction.
• Promptly identify and resolve customer concerns and complaints.
• Ensure all employees understand and deliver on the Car Spa customer service standards.

Team Management

• Supervise and support all location staff.
• Hire, train, and develop team members and managers to improve performance and build bench strength.
• Maintain adequate staffing levels while minimizing turnover.
• Optimize labor by scheduling based on volume and business needs.
• Conduct regular team meetings to communicate goals, policies, and updates.
• Promote a positive, professional, and compliant work culture.

Store Operations

• Oversee all daily operations and ensure operational compliance with company and regulatory standards.
• Ensure safety protocols are followed and conduct regular safety training and meetings.
• Respond to equipment or system malfunctions promptly to minimize downtime.
• Maintain a clean, safe, and well-functioning facility.
• Manage inventory and vendor relationships to ensure adequate supplies and cost control.
• Review timecards daily to ensure payroll accuracy.
• Control operational costs including chemicals, utilities, and labor.
• Maintain accurate records and reports, including safety logs, inventory, and incident reports.
• Minimize losses due to theft, vehicle damage, or other preventable incidents.

Financial & Administrative Accountability

• Responsible for achieving and exceeding profitability targets.
• Review and manage budgets and P&L statements.
• Ensure timely and accurate completion of administrative tasks per Car Spa policies and procedures.
• Analyze operational data to identify areas of improvement and implement strategic actions.

Work Environment

• Must be able to work both indoors and outdoors in all weather conditions.
• Must navigate around moving vehicles safely and maintain situational awareness at all times.
• Regular physical activity including bending, reaching, stooping, and stepping in/out of vehicles.
• Required to wear protective gear including safety goggles, gloves, bump cap, etc., as per safety guidelines.

Qualifications

• Experience in retail car wash or automotive service environment strongly preferred.
• Proven experience managing 20–50 variable-hour employees.
• Comfortable in a high-volume retail setting with 50–100 transactions per hour.
• Demonstrated ability in budgeting, cost control, and P&L management.
• Strong leadership, organizational, and communication skills.
• Ability to analyze data and make informed decisions to improve operations.

Perks and Incentives

• Earn performance-based bonuses every 4 weeks!
• Employee Discounts start right away!

Benefits (After 30 days)

• Health Insurance (Medical, Dental & Vision)
• Company-Paid Life & AD&D Insurance
• Company-Paid Short-Term & Long-Term Disability
• Flexible Spending Accounts (FSA) – including Dependent Care
• Employee Discounts
• Paid Time Off (PTO)

Why Join Car Spa?

At Car Spa, we’re committed to excellence, customer satisfaction, and team development. Our General Managers are empowered to make impactful decisions, lead dynamic teams, and grow within a company that values performance and integrity.

Car Spa, Inc. is an Equal Opportunity Employer.

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