FT - The UPS Store - Sales Associate Job at Ace Hardware, Michigan City, IN

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  • Ace Hardware
  • Michigan City, IN

Job Description

FT - The UPS Store - Sales Associate

As a Sales Associate at The UPS Store, you will be the first point of contact for customers, delivering exceptional service and ensuring a positive experience. Your role encompasses a variety of tasks, including assisting customers with their shipping, printing, and business service needs. You will handle package processing, operate various office equipment, and manage point-of-sale transactions. Additionally, you will provide accurate information about our products and services, identify customer needs, and offer appropriate solutions. Maintaining store cleanliness and organization is also a key responsibility. The ideal candidate is friendly, detail-oriented, and possesses strong communication and computer skills. Prior retail or customer service experience is preferred.

Key Responsibilities:

  • Provide outstanding customer service to walk-in customers and telephone inquiries.
  • Execute best practices instituted by The UPS Store franchise and Kabelin Shipping Company.
  • Maintain day-to-day operations and uphold housekeeping standards.
  • Ensure effective communication with staff and management.
  • Maintain merchandising standards.
  • Answer customers' questions and provide information on products and services.
  • Process customer transactions accurately and efficiently using the point-of-sale (POS) system.
  • Follow packaging requirements to ensure no damage occurs to customers' products.
  • Communicate all packaging requirements with the UPS driver at the time of pickup (e.g., high-value items are signed at pickup).
  • Assist customers with copying, faxing, laminating, and binding projects.
  • Coordinate print orders with our print specialist.
  • Sell and maintain customer mailboxes.
  • Balance end-of-day cash drawers.

Knowledge and Skill Requirements:

  • Strong written and verbal communication skills.
  • Excellent problem-solving abilities.
  • Ability to maintain a professional attitude and appearance.
  • Capacity to multitask effectively.
  • Ability to lift at least 60 pounds and reach above your head.
  • Must be able to stand for up to 8-10 hours per shift.

Ace Hardware - 12189 | Kabelin Ace Hardware - Michigan City West

432 St John Rd, Michigan City, IN, 46360

Ace Hardware

Job Tags

Work at office, Shift work,

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