Job Description

Front Desk Admin

The Kenneth Peters Center (KPC) for Recovery is part of the Forge Health family of companies providing the Long Island community with the highest quality substance use disorder treatment for thirty years.

At Forge/KPC, clinical care is paramount it's the heartbeat of our operations and the driving force in everything we do. The skill and compassion of our staff are the crucial components to extraordinary experiences and outcomes for those we serve.

If you are passionate about providing high quality, evidence-based care for individuals in need through an innovative practice, then Forge/KPC is the right fit for you!

We are looking for an exceptional Administrative Assistant to join our growing clinical team in Hauppauge, NY! The Administrative Assistant will be responsible for scheduling patient appointments, receiving and processing outpatients, collecting, and communicating patient demographic/insurance information, data entry of patient services and co-payments, payment reconciliation and deposit, processing referrals and answering phone lines. This is a full-time, on-site position, located in Hauppauge and reports into the Office Manager of the Hauppauge KPC team.

Maintain a positive approach and positive relationships with others

Answer assigned telephone lines appropriately and promptly, transferring to correct parties when necessary

Take clear and precise messages, assuring they are placed in appropriate location for communication

Take messages off assigned voice mail lines, returning calls promptly and following through with requests

Transfer phones to answering service during lunch and at end of day

Follow up with service on any messages

Confirm appointments for next day, reminding them to bring referrals/records as needed

Support departmental and clinical team initiatives and change efforts

Meet with patient to review and sign all pre-intake paperwork and releases of information.

Collect appropriate co-payments and issue receipt

Note cancellation/missed appointments in electronic chart, and follow up with patient to reschedule

Reschedule patients when necessary

Assist patients, providers, department staff and other clinical staff with questions or problems, as appropriate

Maintain standards of confidentiality and participate in unit compliance

Accountable for improving patient care through adherence to all patient safety and quality standards, regulations, and best practices

Any other duties, as assigned

High school diploma and two years of administrative/front desk experience required, including knowledge of medical terminology/abbreviations and physician office/hospital operations required

Ability to travel/commute to the KPC Hauppauge facility, and will require a specific weekday schedule of 9:00am-3:00pm (slightly flexible), Monday through Friday

Comfortability working with those in recovery/addicts, and handling urine samples

Proficient in Microsoft Office Applications (Excel, Word, PowerPoint)

Ability to work independently, with a strong work ethic, self-motivation and problem-solving skills

Attention to detail and high level of accuracy

Excellent communication skills, both written and verbal

Our team refuses to compromise on integrity, and we look for talented, driven hard workers who hold the same passion for the pursuit of high quality, evidence-based mental health and substance use care that we do. Our collective passion is driven and embodied by our core values:

Fulfilling: Our work creates lives that are complete and self-actualized, enabling stronger families and communities and a therapeutic community rewarded by success

Optimistic: Our passionate positivity and empathy overcome setbacks and get you to your goals, scientifically and humanely

Reciprocal: Without mutual trust and commitment, there can be no progress

Grateful: We profoundly recognize and appreciate the trust of our patients and the commitment of our clinicians

Evidence-Based: We are committed to measurable outcomes, which provide confidence to our patients and creates a standard of care for ourselves and others

At Forge, our people are our greatest asset. We're collaborative, empathetic, and passionate. We learn from our mistakes, we carve out time to breathe, and we are celebrated for our wins. In short, we know that we can't do what we do without you! So, we designed a comprehensive, competitive benefits package that reflects our appreciation of our people:

Competitive salary aligned with your experience

Comprehensive paid time off package

Annual time off to volunteer

Parental leave

Annual continuing education allocations

Competitive medical, dental, and vision package

Annual subscription to a leading meditation app

An environment that fosters professional development including financing for advanced licensure and certifications

Internal supervision opportunities

Dedicated, motivated team and chance to be part of a highly ambitious medical startup

Modern, elegant, and high-end work environment

We are committed to equal employment opportunity. We give equal consideration to all applicants when filling positions without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, actual or perceived disability, genetic information, marital status, and/or any other status not related to an applicant's ability to perform the job duties. All employment practices will be carried out in accordance with federal, state and local laws. We will also fully comply with regulations and requirements set out by the Americans with Disabilities Act (ADA) and the ADA amendments Act (ADAAA). We will not discriminate against applicants or other individuals with real or perceived disabilities. When needed, we will provide reasonable accommodation to otherwise qualified candidates so that they are able to perform the essential functions of the position.

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