Job Description

Fraud Analyst

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

Toyota's Fraud Control Department is looking for a passionate and highly motivated Fraud Analyst.

The primary responsibility of this role is the investigation and disposition of consumer fraud matters on new credit applications as well as booked retail and lease contracts.

Reporting to the Fraud Control Manager, the person in this role will support the Fraud Control Department's objective to prevent fraud and mitigate loss.

What You'll Be Doing

• Must effectively review fraud and fraud-related credit/income alerts to identify the characteristics of fraud or misrepresentation to potentially commit fraud at the application stage of auto origination for Toyota Financial Services, Lexus Financial Services, Mazda Financial Services, and Bass Pro Shops Financial Services and provide timely decisions to the DSC or Credit Team.
• Conduct investigations on Toyota Financial Services, Lexus Financial Services, Mazda Financial Services, and Bass Pro Shops Financial Services retail and lease contracts of which fraud has been suspected. Must effectively identify the characteristics of fraud in situations of Identity Theft, Synthetic Identity Fraud, Elder Abuse, Title Washing, Financial Fraud, and all other relevant 1st and 3rd party fraud experienced by indirect lenders for auto and marine environment.
• Once fraud has been established, effectively evaluate and execute loss mitigation efforts, including, but not limited to, issuing repossessions, dealer buybacks, building cases with law enforcement, seeking restitution, working with Motor Vehicle Offices, or other Financial Institutions / Industry Peers.
• Analyze and identify connections between fraudulent transactions to uncover organized crime or emerging trends as well as patterns of fraud that could be increasing and effectively communicate findings to team, management including senior leadership to mitigate current and future risks.
• Establish and maintain relationships with law enforcement, motor vehicle agencies, and industry contacts to support investigations and safeguard TMCC's interests. Actively participate in the Auto Finance Coalition (Finance Industry Networking Group), attend annual Industry Conferences including the ACFE, IAFCI, IAATI, WSATI, NICB, etc. to be a subject matter expert in the fraud domain to best shape fraud strategy and rules.
• This position will play a role in contributing to and leading several project teams such as Technology development, Training, Vendor Management, Sales, Risk, Credit Reporting, Compliance, as assigned by Manager and serve as Subject Matter Expert (SME) representing the Fraud Control Department.
• Support Fraud Control Department Manager in the development and delivery of training presentations, representation of the Fraud Control Department on miscellaneous task forces/committees, attending/providing feedback on vendor presentations, data acquisition, reporting, trend analysis, training, SOP/FOPP review and updates, and feedback and testing as related to technology enhancements.

What You Bring

• Education: Bachelor's Degree or direct auto-finance fraud investigative experience
• Experience: Must have 2-5 years of investigative experience as it relates to auto-finance fraud which includes, but is not limited to, identity theft, application fraud, synthetic identity fraud, and financial fraud.
• Excellent verbal communication and presentation skills
• Strong understanding of auto finance origination and servicing processes
• Proven ability to efficiently manage and prioritize multiple tasks simultaneously, consistently delivering high-quality results under tight deadlines while maintaining attention to detail
• Willingness to be adaptable in a high pressure and demanding environment that may have constant change in priorities

Added Bonus If You Have

• Education: Certified Fraud Examiner (CFE), Certified Financial Crimes Investigator (CFCI) or Certified AML and Fraud Professional (CAFP)
• Experience: An established network of DMV Investigators or Law Enforcement contacts that investigate auto finance fraud
• Advanced Data Analysis Skills proficiency in Excel
• Bilingual in English and Spanish

What We'll Bring

• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable)

Belonging At Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

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