Job Description

Food Service Worker-Porter Full-time Rotating Schedule

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

The Food Services Worker reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

This position functions as a Porter. 7:30am-4pm and 3pm-11:30pm, alternating weekends. Must be able to work both shifts.

Responsibilities:

• Prepares cold food items for patients and cafeteria.
• Takes Room Service orders including employee/patient/family initiated orders and those patients needing assistance.
• Completes tray assembly.
• Ensures food meets all safety and sanitary regulations and completes all required documentation.
• Data entry using Microsoft Excel.
• Basic cash handling.
• Maintains a safe, clean, neat and orderly cooking area.
• Ensures all department policies and programs are adhered to.
• Ensures satisfaction in quality and service using problem resolution skills as necessary.
• Completes daily position checklists, cleaning duties and all required documentation.
• Completes all mandatory in-service trainings and meets employee health requirements.
• Washes and sanitizes all food service equipment used for patients and cafeteria service.
• Replaces items to their proper place of storage.
• Demonstrates ability to exercise independent judgment in times of need.
• Assists with putting away stock using the FIFO (first in, first out) method.
• Cleans and sanitizes cafeteria service items.
• Cleans dish machine at end of shift.
• Cleans and sanitizes work area.
• Cleans and sanitizes food service carts.

Required:

• Excellent customer service and critical thinking skills
• Must be able to work in a stressful environment and take appropriate action.
• Physical Demands Requirement: Physical demands required for this role include lift/carry up to 12 pounds and a push/pull force up to 50 pounds

Preferred:

• One-year customer service experience
• Familiar with diet restrictions

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

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