Customer Support Specialist Job at The HT Group, Austin, TX

WUtnb1JkQUJiU0d0SDYvMjJDeGNkRm5TT3c9PQ==
  • The HT Group
  • Austin, TX

Job Description

Job Description

The HT Group has a technology client in Austin, TX looking for a Customer Support Specialist  who is tech-savvy, personable, and solutions-oriented to support customers using their systems. This hybrid role is ideal for someone passionate about delivering exceptional support while juggling a fast-paced, multi-channel environment.

Direct-Hire 

$65,000

Responsibilities:
  • Provide phone, chat, and portal-based support to resolve customer inquiries
  • Resolve the majority of customer issues at the first point of contact
  • Educate customers on platform best practices and resolve basic technical issues
  • Troubleshoot complex software or connection issues via screen share
  • Escalate unresolved technical issues to the appropriate support teams
  • Meet and exceed service KPIs consistently
  • Identify and report on recurring customer issues
  • Contribute to internal knowledge bases and customer help materials

Requirements:
  • 3+ years of experience in Customer Support within the SaaS field 
  • Bachelor’s degree or equivalen t
  • Based in Austin, TX and eligible to work in the U.S.
  • Excellent verbal and written communication skills in English
  • Strong problem-solving skills and ability to thrive in a fast-paced environment
  • Comfort with customer service tools and software platforms
All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com.

#HPIND

Job Tags

Similar Jobs

Mastech Digital

Data Engineer Job at Mastech Digital

 ...Job Description Data Engineer Smithfield, RI and Westlake, TX Full Time Must Have Skills: Strong SQL for querying and data validation Oracle AWS ETL experience with Java Spring Batch (for the ETL data transformation). Note: the ETL work is... 

American Tire

Delivery Driver (non CDL) Job at American Tire

 ...delivery of product to customers ensuring customer satisfaction through on-time delivery and professional interaction. The Delivery Driver (non-CDL) is responsible for providing timely transportation of products from origin to destination as assigned, along with unloading... 

West Virginia University Hospitals-East Inc.

Interventional Radiologist Job at West Virginia University Hospitals-East Inc.

 ...information about this position. Additional Job Description: Interventional Radiology Physicians West Virginia University School of Medicine Eastern Division seek an Interventional Radiologist (ranks available: Assistant Professor, Associate Professor, or... 

ClearanceJobs

Corporate Counsel Intellectual Property Job at ClearanceJobs

 ...impossible. Our employees are not only part of history, theyre making history./ppNorthrop Grummans Law Department is currently seeking a Corporate Counsel, Intellectual Property (IP) who will be responsible for providing expert legal support to one of the Companys business... 

Department of Cannabis Control

Special Investigator Job at Department of Cannabis Control

 ...California. Under the supervision of the Supervising Special Investigator (SSI) I of the Field Support Unit (Unit), in Office 4 (Office...  ...the DMV, and any subsequent convictions, failures to appear, accidents, drivers license suspensions, drivers license revocations,...