Job Description
Role name: Onboarding Coordinator/ Customer Success Manager
Work site: Remote
Duration: 12+ Months
Job Description:
- Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1:many and 1:1 customer engagement
- Work within a globally-consistent delivery process to provide Licensing, Services and Software onboarding support to customers
- Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery
- Provide process and offer improvement feedback through provided channels for the benefit of CX Product Management and CX Success Programs Teams
- Collaborate with peers to share best practices to improve delivery processes and the customer experience
- Support CXPI “early adopters” by onboarding and walking customers through the Customer Portal
- Enable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding (product specific ATXs and Accelerators)
- Handover newly onboarded customers to Customer Success team “ready to go,” post activation"
Key Responsibilities:
- "Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1:many and 1:1 customer engagement
- Work within a globally-consistent delivery process to provide Licensing, Services and Software onboarding support to customers
- Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery
- Provide process and offer improvement feedback through provided channels for the benefit of CX Product Management and CX Success Programs Teams
- Collaborate with peers to share best practices to improve delivery processes and the customer experience
- Support CXPI “early adopters” by onboarding and walking customers through the Customer Portal
- Enable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding (product specific ATXs and Accelerators)
- Handover newly onboarded customers to Customer Success team “ready to go,” post activation"
What are the Mandatory skills and skill proficiencies required for this position?
- "Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1:many and 1:1 customer engagement
- Work within a globally-consistent delivery process to provide Licensing, Services and Software onboarding support to customers
- Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery
- Provide process and offer improvement feedback through provided channels for the benefit of CX Product Management and CX Success Programs Teams
- Collaborate with peers to share best practices to improve delivery processes and the customer experience
- Support CXPI “early adopters” by onboarding and walking customers through the Customer Portal
- Enable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding (product specific ATXs and Accelerators)
- Handover newly onboarded customers to Customer Success team “ready to go,” post activation"
Regards
Rahul Bansiwaal
(2014792186) | Office: (201) 479 2186 EXT: 444
rahulb@net2source.com
270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA
Knowledge is Power>
Job Tags
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