Job Description

Job Description

NOW HIRING: Customer Service Representative
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\n Location: Hybrid/Farmington, CT (In-office for training, then ~3 day per week in office, 2 remote)
\n Hours: Monday to Friday, 10:00 AM - 6:30 PM
\n Salary: $20.00/hr
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\n Position Overview:
\nWe are seeking a professional and customer-focused individual to join our Contact Center team. As a Customer Service Representative Inbound/Outbound II, you will be responsible for handling inbound and outbound calls, processing customer orders and inquiries, and ensuring the highest level of customer satisfaction. This position requires strong communication skills, attention to detail, and the ability to navigate multiple systems to assist our clients effectively.
\n Key Responsibilities: \n

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• Maintain a high level of professionalism with customers, working to establish a positive rapport with both internal and external clients.\n\t
• Identify and assess customer needs to achieve high levels of customer satisfaction.\n\t
• Provide accurate, valid, and complete information using appropriate tools and methods.\n\t
• Follow communication procedures, guidelines, and policies to ensure consistent service delivery.\n\t
• Enter quotes, orders, and process customer requests accurately and professionally.\n\t
• Utilize SAP and other CRM systems to process customer inquiries and service requests.\n\t
• Collaborate with internal departments to resolve customer inquiries and issues.\n\t
• Handle miscellaneous administrative tasks as necessary.\n\t
• Meet customer service targets, such as timely order entry and resolution of customer inquiries.\n

\n Experience and Qualifications: \n\n

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• Previous customer service experience is required.\n\t
• Proven experience with accurate data entry and effective customer communication.\n\t
• Ability to learn quickly and adapt to new systems and procedures.\n\t
• Strong communication skills with the ability to handle sensitive situations patiently and diplomatically.\n\t
• Availability to work evenings, weekends, and some holidays as needed.\n\t
• Proficiency in Microsoft Office and SAP (or similar CRM systems) is essential.\n

\n Education Requirements: \n\n

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• Minimum of a High School diploma or equivalent.\n\t
• College degree or equivalent education is preferred.\n

\n Additional Information: \n\n

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• Hybrid work schedule\n\t
• Call Center is open from 7:00 AM - 7:00 PM, so flexibility is required for various shifts.\n

\n Why Join Us?\n\n

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• Competitive salary and benefits package.\n\t
• Hybrid work environment for improved work-life balance.\n\t
• Opportunity to work in a dynamic and supportive team.\n\t
• Professional growth and development opportunities.\n

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\n\t\t\t\tAs part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. \n\t\t\t \n\t\t\t

Job Tags

Holiday work, Temporary work, Local area, Immediate start, Remote job, Shift work, Weekend work, Afternoon shift, 3 days per week, Monday to Friday,

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