Job Description

Work Schedule

Environmental Conditions

What will you do?

As a Content Optimization Specialist, you will maintain and refine our knowledge management program, build and optimize AI-ready content, and mentor team members on effective strategies. Your daily activities will include conducting hands-on data analysis, reviewing and presenting findings on knowledge base content, and collaborating with cross-functional teams to harmonize knowledge creation. By collaborating with others to optimize content and identify new opportunities, you will ensure our knowledge base remains comprehensive and up-to-date, ultimately driving operational efficiency and customer satisfaction. 

Responsibilities

Content Optimization 

• Identify and implement content optimization opportunities, owning work and driving the work of others based on strategic needs and user feedback. Ensure our knowledge base remains relevant and valuable. 
• Collaborate with and guide subject matter experts to better content. 
• Drive strategies to ensure content is fit for purpose, including optimizing for AI. 
• Supervise and analyze content quality. Communicate findings: highlight performance, areas for improvement, and value.  
• Develop analysis to advise strategic decisions and demonstrate value. 
• Use process improvement methodologies to drive continuous improvement in knowledge and content management practices, maintaining agility and responsiveness to changing needs. 

Knowledge Management Support and Development 

• Maintain and enhance the established knowledge management program, ensuring continuity and improvement. 
• Provide ongoing training to collaborators, ensuring proficiency and awareness of updates. 

Community Building & Teamwork 

• Engage with subject matter experts and management to secure support for content strategies, content creation, and program initiatives. 
• Establish relationships and communities that champion a knowledge-sharing environment. 

Experience

• Required: 1-2 years of technical writing, knowledge writing or documentation 
• Preferred: Experience with instrument or service documentation or any product support for scientific instruments 
• Proven track record of managing multiple tasks and delivering results per plan 

Knowledge, Skills, Abilities

• Understanding of Knowledge Centered Service methodologies, a plus 
• Confident self-starter who can completely own the delivery of high value work products 
• Ability to deliver results while working independently in a fast-paced environment 
• Excellent interpersonal skills 
• Experience with content or knowledge management systems 
• Ability to communicate technical information to individuals in terms that can be understood in both technical and everyday terms. 

Other Considerations

• Open to remote/work from home or site based. 
• Willingness to work non-traditional hours to accommodate time zone differences of a global team 
• Ability to travel as needed (domestic and international) – less than 10% 

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