Job Description

Chief of Staff to the Chief Administrative Officer

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGovs mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Role Overview

As Chief of Staff to the Chief Administrative Officer (CAO), you will be the CAOs strategic partnerdriving operational excellence across HR, Legal, Strategic Procurement, Workplace, Internal Events and Talent Enablement. Youll streamline high-impact initiatives, optimize our operating rhythm, and ensure the CAO can focus on shaping policies and programs that empower our people and protect our organization. You are an AIsavvy problemsolver, an exceptional communicator, and a relentless implementer who thrives in a fastpaced, multistakeholder environment.

Who You Are

• Trusted confidant and advisor to the CAOhelping think through complex strategic and personnel decisions and make tough choices and ensure they are executed upon.
• Ability to disseminate information and communicate ideas on behalf of the CAO to internal and external stakeholders.
• History of taking control of daytoday operations and processes to create more time for the CAO to focus on strategic business needs.
• Strategic thinker, excellent problem solver, and firstclass communicator.
• Ability to lead and drive timely execution of businesscritical and crossfunctional strategic initiatives in a fastpaced environment.
• Seamlessly break down large and complex concepts into actionable tasks and steps.
• Experience setting an operational cadence to promote alignment and knowledgesharing across the company.
• Track record of effectively communicating, influencing and driving alignment across multiple functions.
• High EQ with the ability to identify the needs of the team and build strong relationships among internal and external stakeholders, and promote a culture of trust and transparency.
• Excellent written and verbal communication skills, and attention to detail.

What Youll Do

• Drive process improvements, alignment and knowledge sharing across the CAO leadership team and functions to ensure operational efficiency and execution of key results.
• Project manage CAO organizationwide projects and initiatives; bring together stakeholders and help drive decisions and action.
• Lead the annual strategic planning process for the CAOs organization, collaborating with Finance and the CAO functions to develop roadmaps, budgets, and resource plans.
• In partnership with appropriate team members, develop internal and external agendas for team meetings and offsites, and oversee logistics, as needed.
• Triage and manage competing priorities for the CAO: synthesize complex inputs, frame decision options, and surface key insights to inform executivelevel choices.
• Develop and/or document internal processes for communications, operations and other organizational needs with appropriate team members.
• Conduct adhoc analysisusing analytical toolsto diagnose operational challenges and recommend tailored, scalable solutions.
• Work closely with the Executive Administrative Partner to ensure the appropriate management of the CAOs calendar, prioritizing tasks and meetings in alignment with organizational goals.
• Serve as a key liaison between the CAO, senior internal stakeholders, and external partnersadapting your communication style to build trust and accelerate decisionmaking.

What Youll Bring

• Bachelors degree required; MBA or equivalent advanced degree preferred.
• Proven track record managing complex projects or programs endtoend, with expertise in establishing systems to track progress and accountability.
• Strong familiarity with AIenabled tools and willingness to champion AI adoption across administrative functions.
• Exceptional written and verbal communication skills, with demonstrated ability to influence stakeholders at all levels.
• Strong analytical capabilities: comfortable building dashboards, interpreting data trends, and presenting actionable recommendations.
• Demonstrated commitment to honesty, ethical conduct, and maintaining the highest levels of confidentiality.
• Passion for OpenGovs mission of powering more effective and accountable government.

Preferred Qualifications

• Prior experience advising senior executives in technologydriven enterprises, global law firms, toptier management consulting practices, or real estate development firms.
• Proven track record implementing and optimizing HRIS, legalmatter management platforms, and/or workplacemanagement systems to enhance operational efficiency and compliance.
• Deep expertise in operational best practices, goalsetting frameworks (e.g., OKRs), and performancemanagement systems that drive accountability and measurable outcomes.

Compensation

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidates geographical location.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think its the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everythingfrom the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. Weve touched 2,000 communities so far, and were just getting started.

A Team of Passionate, Driven People

This isnt your typical 9to5 job; we operate in a fastpaced, resultsdriven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performancebased culture, where every employee is encouraged to jump in headfirst and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

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