Job Description

Care Coordinator

What We Strive For

At Strive Health, we're driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare. Join us in making a real difference.

Benefits & Perks

• Hybrid-Remote Flexibility Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support Competitive compensation with a performance-based discretionary bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave Paid holidays, flexible vacation time, sick time, and paid bi-annual, bonding, sabbatical, and living donor leave.
• Wellness & Growth Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.

What You'll Do

The Care Coordinator works collaboratively with the care team to provide ongoing support and communication to chronic kidney disease (CKD) and End-Stage Renal Disease (ESRD) patients. This individual acts as a single point-of-contact to coordinate resources along the care delivery spectrum, identify gaps, and provide proactive follow-up. The Care Coordinator is responsible for making sure the patient's care at various locations is connected and there are no gaps in care or communication. This role will report to the Lead, Care Coordinator.

The Day to Day

• Performs outbound calls to patients to understand their clinical needs and connect them with appropriate resources.
• Performs outbound calls to providers to make appointments for patients or follow up on care.
• Answers inbound calls from patients, providers, and other resources.
• Follows up with patients to ensure their needs are met and schedules future check-ins.
• Coordinates with clinical resources and providers to ensure smooth continuum of care for patients.
• Monitors patient hospitalizations and follows up as necessary with care team members and outside resources to confirm Strive gathers all relevant patient information.
• Provides patients with education materials and sends communications to primary care physicians, nephrologists, and specialists for new enrollments/appointments.
• Collaborates well with all levels of a clinical team (from Medical Assistants to Physicians) and partners closely with the Strive Nurse Practitioner (NP) to manage all pieces of care related to resources, appointments, care transitions, and care gaps.
• Provides in-person patient care which may include standing, sitting, walking, pushing, pulling, and lifting.

Minimum Qualifications

• 2+ years combined of related education, experience, or certification.
• Current BLS or CPR Certification required.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
• Efficient and reliable transportation, including an active driver's license, allowing for travel across an assigned region to meet patient needs. Locations may include offices, clinics, and patient homes.

Preferred Qualifications

• Active Community Health Worker (CHW) Certification.
• Customer service experience.
• Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook.

About You

• Excellent verbal and written communication skills.
• Skilled at dealing with confidential information and/or issues using discretion and judgment.
• Communicates clearly, respectfully, and thoughtfully.

Hourly Range: $22.25-$25.00

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all the qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talentacquisition@strivehealth.com.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Strive Health will not pay fees associated with resumes presented through unsolicited means.

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