Job Description

Bilingual Customer Experience Analyst (Korean)

Irvine, CA
Mon to Fri (8am-5pm)
$35/hour
Temporary


Job Responsibilities:

KPI management on dealer/offline channel KPIs for 3 markets (US/Canada/Mexico) and regular

reporting to stakeholders

1. Reporting frequency

• Channel team (on a weekly basis)
• HQ (on a monthly/quarterly/annual basis)

2. Dealer/offline channel KPIs monitoring/management

1) Dealer Networks/Facility :

- Dealer network count, SI 2.0 (new dealer facility program) dealer roll out progress,

- In-Store Digital CX/Tool & EV Showroom Kit (EV Studio) dealer roll out progress

2) Reinforce Dealer Competency :

- Sales/Service Customer Satisfaction trend : a syndicated (JD Power) and internal survey

- Comprehensive Dealer Evaluation program

- Dealer Profitability trend, Dealer Product/Sales Training progress etc.

3) Digitalized Dealer Sales CX :

- eDelivery (a customer facing tool for delivery process) utilization rate trend

- Sales CX process Digitalization process design

Desired Experience and Specific Skills Required:

1. 2~3 years' experience in the automotive industry, overall retail/dealer operations and/or corporate with dealer contact experience preferred

2) Project management experience in a wholesale automotive environment or equivalent industry a plus.

1. General knowledge and understanding of retail/dealer automotive operations are needed regarding areas sales/service operations.
2. An awareness of the relationship between automotive manufacturers and the retail/dealer network is also required.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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