Job Description

Job Summary:

An Assistant General Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. They identify gaps, create plans, examine results, and make adjustments to better their restaurant. They focus on coaching/developing team members and managers. An Assistant General Manager has the capability and decision-making skills to consider larger complexities of the business. They can properly manage a shift and ensure profitability and efficiency in the daily operations of the business. They are viewed as a leader among their peers and those in their span of care. They lead by example and set the tone that others will follow.

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Employer sponsored Medical insurance
• Dental and Vision insurance options
• Life insurance
• Employee Assistance Program (EAP)
• Scholarship opportunities
• Free college (online) through Point University
• Competitive pay
• Meal credit

Competencies:

• Exemplifies CDC’s Core Values (Heart for Service, Go Hard or Go Home, Have Each Other’s Backs, and Pursue Excellence) 
• Able to delegate and lead others effectively
• Proficient in reading P&L reports and analyzing restaurant metrics

Responsibilities:

Leadership

• Engage in immediate problem resolution and short-term plans to correct critical issues
• Track and rally team around KPIs and business goals
• Promote unity among all Team Members and leadership through the effective and timely communication of vision and values
• Drive continuous improvement
• Communicate with Executive Leadership Team 
• Plan and lead meetings, coachings, and reviews

Talent

• Maintain healthy relationships with all levels of leadership
• Coach & develop entire team including Managers
• Deliver disciplinary actions and complete immediate documentation
• Be proactive and organized, communicate effectively, hold everyone equally accountable, and have zero tolerance for drama

Customer Experience

• Ensure customer satisfaction at all times
• Lead and oversee the coordination of all aspects of restaurant operations
• Trust but verify Managers are completing all systems and checklists provided to them

Sales & Brand Growth

• Create sales and growth opportunities
• Ensure we are operating at full capacity during each hour of business

Financial Stewardship

• Verify schedule for the week
• Manage restaurant inventory 
• Conduct End of Month counts as needed
• Audit time punches for break violations and hold Managers accountable for mismanagement 
• Ownership of restaurant equipment, including repairs and maintenance

Requirements:

• High Integrity
• Relationship builder, coaches others to perform
• Results oriented, systems thinker, quick study
• Servant leader, team oriented, with a passion for people and world class service
• Well organized manager with excellent verbal, written, and electronic communications skills
• Consistent, reliable and present
• Drive continuous improvement
• Create sales goals and growth opportunities
• Bachelor’s Degree preferred
• QSR experience preferred
• 2+ Years of leadership experience required
• ServSafe Manager level certified 
• Valid CA Driver’s License with a good driving record
• Fluent in English required 
• Fluent in Spanish preferred 
• Non-disclosure agreement required

Availability Requirements:

• Work a minimum of 40 hours per week
• Must have open availability

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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