Job Description

The Millennium Hilton New York One UN Plaza (looking for a an Assistant Director of Front Office to join our team Our 439-room Midtown high-rise is the closest hotel to the United Nations and half a mile from Grand Central Station. Weu2019re within one mile of Bryant Park, The Morgan Library, and Rockefeller Center. Take in unobstructed views of Manhattan and the East River skylines. Our historic Ambassador Grill and iconic lobby are both official New York City Interior Landmarks. The ideal candidate will have experience in a front office leadership role at a similar sized property, OnQ experience, experience managing unionized team members, and full availability, including nights, weekends, and holidays. Shift Pattern: Full availability, including nights, weekends and holidays, is needed for this role Salary Range: $85,000 - $95,000 / year What are the benefits of working for Hilton? Hilton is recognized as the best hospitality workplace in the world and the #2 Worldu2019s Best Workplace byGreat Place To Work US (( We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including: + Access to your pay when you need it through DailyPay+ Medical Insurance Coverage u2013 for you and your family+ Mental Health Resources+ Best-in-Class Paid Time Off (PTO)+ Go Hilton travel discount program+ Supportiveparental leave+ Matching 401(k)+ Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount+ Debt-free education:Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)+ Career growth and development+ Team Member Resource Groups+ Recognition and rewards programs __ _Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable._ What will I be doing? As an Assistant Director of Front Office, you would be responsible for assisting in the direction and administration of all Front Office operations. Specifically, you would be responsible for performing the following tasks to the highest standards: + Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.+ Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.+ Monitor and assess service and satisfaction trends, evaluate, and address issues and make improvements accordingly.+ Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests, and overseeing rate changes on in-house guests.+ Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.+ Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.+ Run and complete daily reports, analyze data and make decisions based on data.+ Resolve guest issues and concerns to guest satisfaction.+ Recruit, interview, and train team members. #LI-LG1 What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: H ospitality - We're passionate about delivering exceptional guest experiences. I ntegrity - We do the right thing, all the time. L eadership - We're leaders in our industry and in our communities. T eamwork - We're team players in everything we do. O wnership - We're the owners of our actions and decisions. N ow - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for this Hilton Worldwide Brand? One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all. Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Job: _Guest Services, Operations, and Front Office_ Title: _Assistant Director of Front Office - Millennium Hilton New York One UN Plaza_ Location: _null_ Requisition ID: _HOT0BNBR_ EOE/AA/Disabled/Veterans

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